return and refund policy
We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.
RETURNS
POLICY
- You have 7 days from the date of delivery to return your product.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- To initiate a return, please contact our customer service team at support@buyiboga.co.uk with your order number and the reason for the return.
REFUNDS
POLICY
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Exchanges
If you receive a defective or damaged item, please contact us within [number of days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue, which may include an exchange or refund.
contact us
If you have any questions about our return and refund policy, please reach out to our customer service team at support@buyiboga.co.uk. We are here to assist you.
